At leidier.shop, we want customers to shop with confidence. This Return and Refund Policy explains our standard procedures and conditions concerning returns, refunds, exchanges, cancellations, damaged merchandise, defective products, incorrect items, missing items, and other related matters.

Please review this policy carefully before completing a purchase through leidier.shop.

For return or refund assistance, contact:

Email: info@leidier.shop
Website: leidier.shop

1. 30-Day Return Period

Eligible merchandise may be returned within 30 days after delivery.

The 30-day return period begins on the date your order is delivered.

Customers should submit eligible return requests within this period.

Requests submitted after 30 days may not be accepted unless:

• The merchandise is defective

• Incorrect merchandise was supplied

• Applicable law requires otherwise

2. Return Eligibility

To qualify for a standard return, merchandise should generally:

• Be returned within the applicable return period

• Be unused

• Be unworn

• Be unwashed

• Be unaltered

• Be free from stains

• Be free from unusual odors

• Be in substantially the same condition in which it was received

• Include original tags when provided

• Include original accessories or components where applicable

• Include original packaging when reasonably possible

• Be accompanied by sufficient proof of purchase

Products showing substantial evidence of use, wear, washing, alteration, contamination, misuse, or customer-caused damage may not qualify for a full refund where legally permitted.

This does not affect customer rights regarding merchandise that was defective, damaged, incorrect, or materially misdescribed when supplied.

3. How to Request a Return

To request a return, contact:

info@leidier.shop

Please include:

• Order number

• Customer name

• Email address associated with the order

• Product or products you wish to return

• Reason for the return

If the merchandise is damaged, defective, or incorrect, please also include clear photographs showing the issue.

We will review your request and provide applicable return instructions.

4. Return Authorization

Customers should not send merchandise back before receiving or following the applicable return instructions.

The address displayed on the original shipping package may belong to:

• A fulfillment center

• Warehouse

• Carrier facility

• Logistics provider

• Other third-party location

and may not be authorized to process customer returns.

Unauthorized returns may experience delays or may not be properly received.

5. Return Shipping Costs

For discretionary returns, including circumstances where the customer:

• Changes their mind

• No longer wants the merchandise

• Orders an unsuitable product

• Selects an incorrect size

• Selects an incorrect variation

the customer is generally responsible for return shipping costs.

If the return is required because we supplied incorrect merchandise or the merchandise arrived materially damaged or defective, reasonable return shipping costs will be handled appropriately.

6. No Standard Restocking Fee

We do not charge a standard restocking fee for eligible merchandise returned in accordance with this policy.

Returned merchandise must still satisfy applicable return requirements.

7. Return Packaging

Returned merchandise should be securely packaged to minimize the risk of damage during transportation.

Whenever reasonably possible, customers should use:

• Original product packaging

• Protective wrapping

• Appropriate shipping materials

• A secure outer shipping package

8. Trackable Return Shipping

When customers are responsible for return shipping, we strongly recommend using a trackable shipping service.

Please keep:

• Shipping receipt

• Tracking number

• Proof of shipment

until the return process has been completed.

9. Return Inspection

After returned merchandise is received, it may be inspected before a refund is approved.

The inspection may confirm:

• Correct merchandise was returned

• Product condition

• Original tags

• Included accessories

• Evidence of use

• Evidence of washing

• Alteration

• Damage

• Missing components

• Other relevant return conditions

10. Refund Approval

If a return is approved after inspection, the applicable refund will generally be issued to the original payment method whenever reasonably possible.

11. Refund Processing Time

After a refund is initiated, additional processing time may be required before the funds appear in the customer's account.

Processing time depends on:

• Bank

• Credit card issuer

• Payment processor

• Digital wallet provider

• Other financial institution

This additional processing period is outside our direct control.

12. Refund Amount

For an approved full return, the refund generally covers the amount actually paid for the eligible returned merchandise.

If a promotional discount was applied, the refund may reflect the discounted amount actually paid.

13. Return Shipping Charges

Return shipping costs paid by customers for discretionary returns are generally not refundable unless otherwise required by applicable law.

14. Partial Refunds

Where legally permitted, a partial refund may apply where merchandise is returned:

• With missing components

• With customer-caused damage

• With substantial signs of use

• After alteration

• In a materially different condition from when received

Any reduction will depend on the circumstances.

This provision does not limit customer rights regarding merchandise that was defective, damaged, or incorrectly supplied.

15. Damaged Merchandise

Customers should inspect merchandise after delivery.

If a product arrives damaged, contact:

info@leidier.shop

as soon as reasonably possible.

Include:

• Order number

• Description of the damage

• Clear photographs of the merchandise

• Photographs of the package where relevant

Please retain the merchandise and packaging while your request is being reviewed.

16. Defective Merchandise

If you believe a product has a manufacturing defect, contact us and clearly describe the problem.

We may request photographs or other reasonable supporting information.

Depending on the circumstances, an appropriate resolution may include:

• Replacement

• Return

• Refund

• Other reasonable remedy

17. Incorrect Merchandise

If you receive a product materially different from what you ordered, contact us promptly.

Please provide:

• Order number

• Product ordered

• Product received

• Photographs of the item received

Customers will not be expected to bear reasonable return shipping costs where merchandise must be returned because of our fulfillment error.

18. Missing Items

Some orders may be divided into multiple shipments.

Before reporting an item as missing, please review all shipping confirmations and tracking information associated with the order.

If all related shipments appear to have been delivered and merchandise remains missing, contact:

info@leidier.shop

19. Lost Shipments

If tracking information suggests that a shipment may have been lost during transit, contact us and provide:

• Order number

• Customer name

• Shipping address

• Tracking number if available

We will review available shipment information and take reasonable steps to investigate.

20. Package Marked Delivered

If carrier tracking indicates that a package was delivered but you cannot locate it, first check:

• Mailbox

• Porch

• Front entrance

• Side entrance

• Garage

• Parcel locker

• Mailroom

• Building reception

• Household members

• Neighbors

• Property management

You may also contact the shipping carrier.

If the package remains missing, contact us.

21. Exchanges

If you wish to exchange eligible merchandise for another:

• Size

• Color

• Style

• Product option

contact:

info@leidier.shop

Exchange availability depends on current inventory.

In some circumstances, customers may be asked to return the original eligible merchandise for a refund and place a new order.

22. Size Exchanges

If an eligible product does not fit, contact us during the return period.

Availability of replacement sizes cannot be guaranteed.

23. Color Exchanges

If you wish to receive another available color, contact us within the applicable return period.

Replacement availability depends on current inventory.

24. Sale and Promotional Merchandise

Unless expressly stated otherwise before purchase, eligible sale or promotional merchandise may generally be returned under the same standard requirements described in this policy.

25. Non-Returnable Merchandise

Certain products may be excluded from return where appropriate because of:

• Health reasons

• Hygiene reasons

• Safety reasons

• Customization

• Legal restrictions

Examples may include:

• Personalized products

• Custom-made merchandise

• Certain hygiene-sensitive products after opening or use

• Gift cards where applicable

• Perishable products

• Merchandise legally prohibited from return

26. Order Cancellation

If you wish to cancel an order, contact:

info@leidier.shop

as soon as possible.

We will attempt to process eligible cancellation requests before fulfillment begins.

Cancellation cannot be guaranteed.

27. Orders Already Shipped

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible merchandise may be returned in accordance with this policy.

28. Order Changes

Requests to modify:

• Product

• Size

• Color

• Quantity

• Shipping address

• Recipient information

should be submitted promptly.

Changes may no longer be possible after fulfillment begins.

29. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If merchandise is returned because of an incorrect or incomplete address supplied by the customer, additional reshipping costs may apply where legally permitted.

30. Refused Delivery

Refusing delivery does not automatically constitute an approved return.

Customers should generally accept the package and follow the applicable return procedure unless specifically instructed otherwise.

31. Undeliverable Packages

Packages may be returned because:

• Delivery address is incorrect

• Address is incomplete

• Delivery attempts fail

• Recipient cannot be identified

• Package is refused

• Package is not collected

If a package is returned, contact customer service for available options.

32. Unauthorized Returns

Returns sent without following our instructions may be delayed or rejected where legally permitted.

33. Proof of Purchase

We may require proof of purchase before processing a return or refund.

Acceptable information may include:

• Order number

• Order confirmation

• Email address associated with the purchase

• Other information allowing us to verify the transaction

34. Incorrect Product Returned

Customers are responsible for ensuring that the correct merchandise is included in a return package.

We cannot guarantee recovery of unrelated merchandise or personal items mistakenly included with a return.

35. Fraudulent Return Activity

We reserve the right, where legally permitted, to investigate potentially fraudulent or abusive return activity.

Examples may include:

• Returning a different item

• Returning counterfeit merchandise

• Intentionally damaging merchandise

• Submitting false claims

• Manipulating return procedures

• Repeated abusive activity

Fraudulent requests may be denied where appropriate and legally permitted.

36. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us before initiating a payment dispute.

Email:

info@leidier.shop

We will make reasonable efforts to investigate legitimate concerns.

Nothing in this policy prevents customers from exercising lawful payment dispute rights.

37. Cancelled Order Refunds

If an order is successfully cancelled after payment has been collected, the applicable refund will be initiated.

Financial institutions may require additional time to process the credit.

38. Unavailable Merchandise

If an ordered item becomes unavailable before fulfillment, we may cancel the affected product and provide an appropriate refund.

39. Pricing Adjustments

Unless otherwise expressly stated, we generally do not provide retroactive price adjustments when the price of a product changes after a completed purchase.

40. Free Standard Shipping

Our Shipping Policy may provide free standard outbound shipping.

Free outbound shipping does not automatically mean that discretionary return shipping is free.

41. Consumer Protection Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any non-waivable consumer right or remedy available under applicable United States federal or state law.

Where applicable law provides greater protection, the applicable legal requirement will control.

42. Policy Changes

We may update this Return and Refund Policy to reflect changes in:

• Business procedures

• Fulfillment operations

• Customer service practices

• Technology

• Applicable requirements

• Website functionality

The current version will be made available on leidier.shop.

43. Existing Customer Rights

Changes to this policy will not unlawfully remove rights already arising from existing transactions.

44. Contact Information

For questions regarding:

• Returns

• Refunds

• Exchanges

• Damaged products

• Defective merchandise

• Incorrect products

• Missing items

• Order cancellations

please contact:

Store Name: leidier.shop
Website: leidier.shop
Email: info@leidier.shop

Please include your order number whenever contacting us about an existing purchase.

We appreciate your business and will make reasonable efforts to handle eligible return and refund requests fairly and efficiently.